Job Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The is a leadlevel, individual-contributor role. The Professional, Vendor Manager, provides direct oversight of outsourced contact center and backoffice operations for assigned vendors. The Professional is responsible for ensuring vendors consistently deliver highquality, compliant, and costeffective performance aligned with contractual obligations and business objectives.
You will monitor, manage, and optimize vendor performance through structured governance, datadriven analysis, and continuous improvement initiatives. Serving as a liaison between internal stakeholde...