CX Service Delivery Manager | Remote & Growth-Focused

Miratech Group is seeking a Service Delivery Manager in Mexico, Jalisco, to support the operational delivery of managed services based on Genesys Cloud CX. This role involves coordinating service operations, maintaining service quality, and ensuring efficient day-to-day delivery of customer experience solutions.

The ideal candidate will have at least 2 years of relevant experience in IT services, excellent organizational skills, and strong verbal and written communication abilities in English. Our company offers a competitive pay package, a welcoming multicultural environment, and opportunities for professional growth.