CX Researcher - (App and Web Ops) - Perm

Senior CX Researcher – Automotive Client

We are seeking a highly skilled and empathetic Senior CX Researcher to deliver deep customer insights across our leading automotive client's mobile App Operations (App Ops) and Web Operations (Digital Experience - DX) teams. This hybrid role is for a strategic researcher who will split their time 50/50 between these two critical areas, fostering a holistic understanding of the customer journey and ensuring a seamless, high-quality experience across all digital touchpoints.

Responsibilities

Strategic Research Planning & Execution (Across App & Web)

• Develop and execute comprehensive research plans, utilizing a blend of qualitative and quantitative methodologies tailored to specific product and business objectives within both App Ops and Web Ops (DX).
• Design, facilitate, and moderate a variety of research activities, including in-depth interviews, usability testing (on desktop and mobile d...