CX & Relationship Senior Analyst — Drive Customer Impact

DiDi Global is looking for a Customer Service Coordinator in Mexico City to deliver exceptional service and lead BPO operations for a Fintech line of business. The ideal candidate will drive a customer-first approach and identify process improvements.

Applicants should have a Bachelor's degree, 2-4 years of relevant experience, and proficiency in tools like Excel. The role requires excellent communication skills and fluency in English, emphasizing data-driven decision-making.