CX & Quality Leader: Complaints & Process Improvement

Allianz Partners in Bern seeks a CX & Quality Lead to manage the Complaints Resolutions Team for Medi24. This role involves overseeing complaints and quality governance, ensuring adherence to processes, and providing insights analysis for continuous improvement. Strong leadership and project management skills are essential, along with proficiency in English, French, and German.

The ideal candidate will promote cross-functional collaboration, monitor quality metrics, and drive cultural change within the organization. A commitment to inclusivity and teamwork is crucial.