CX Program Lead – Customer Experience & Improvement

A leading global e-commerce company is seeking a Program Specialist Customer Experience (CX) to enhance the shopping experience for customers. This role involves defining a CX roadmap, conducting deep analyses, and working with various stakeholders to implement improvements. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience in e-commerce or consulting. The position is based in Dubai and offers a dynamic environment focused on continuous improvement.
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