CX Pre Sales and Solutioning

EXL · Remote, Remote, India

Location
Remote
Job Type
Full-time
Posted
June 07, 2026

Job Description

Responsibilities:

  1. Technical Expertise:
  • Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities.
  • Stay current with industry trends, emerging technologies, and competitor offerings.
  1. Customer Engagement:
  • Engage with prospective clients to understand their technical requirements and business challenges.
  • Conduct needs assessments and provide tailored technical solutions.
  1. Solution Demonstrations:
  • Deliver compelling product demonstrations that showcase the features and benefits of our solutions.
  • Customize demonstrations to align with the specific needs and use cases of potential customers.
  1. Collaboration with Sales:
  • Work closely with the sales team to understand customer goals and...

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