Job Description
Meltwater is looking for a Customer Experience Operations Manager to help scale and transform our Customer Success organization across APAC.
This role will own key programs that improve customer adoption, retention, expansion, and CS productivity. You will leverage AI, automation, data, and process design to help our Customer Success team focus on the right accounts, take the right actions, and drive stronger customer outcomes.
We're looking for a builder. Someone who enjoys creating new programs, solving problems, experimenting with AI, and turning ideas into scalable processes.
What You'll Do:
Build AI-Powered CS Workflows
Design and implement AI-driven workflows that improve CS productivity and effectiveness.
Build dashboards and insights that help CSMs understand portfolio health, prioritize accounts, and take action.
Identify opportunities to automate workflows and improve decision-making across the customer lifecyc...