Location
randburg
Job Type
Full-time
Posted
June 19, 2026
Job Description
Overview
To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys
Requirements
- Identification of personas as input to CX Design
- Definition & documentation of successful customer outcome canvases
- Definition & documentation of customer narratives in line with actual business scenarios
- Identification of dependencies for automation in line with defined customer narratives
- Support development teams during the development and test life cycle
- Communicate and clarify required business context and requirements with the teams where required
- Participate and contribute in solution design sessions
- A minimum of 5 - 8 years in Customer Experience Design (for process engineering and customer experien...