Location
são paulo
Job Type
Full-time
Posted
July 03, 2026
Job Description
About the team/role
Seeking a proactive team member with customer experience and continuous improvement background to support different areas and routines in our Experience B2B team. This role is crucial for promoting a culture of continuous improvement within the B2B environment, raising the bar by solving our problems in‑app and in customer service, and reflecting on how we can offer an incredible experience as a competitive advantage. This person will work together with the B2B service operations leader and other areas to execute our strategy and improve our performance metrics. By facilitating proactive problem‑solving and solution‑oriented thinking, this position aims to be a key player within our B2B business unit.
In this role, you'll be...
- Process Optimization: Analyze and improve workflows across CX and service operations to eliminate inefficiencies and enhance the end‑user journey.
- Systems Optimization: Understand current bloc...