CX Analyst - Customer Experience and Data Insights - Dubai, UAE

Position Overview

Talabat is hiring a CX Analyst to provide data-driven insights that improve customer experience across its operations. The role involves analyzing large datasets, building automated dashboards, monitoring CX metrics, and identifying opportunities to enhance customer retention, order frequency, and service quality.

Job Details

Location: UAE, Dubai
Industry: Information Technology (IT)
Function: Data Analysis
Salary: monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Core Duties

• Write SQL queries to extract, clean, and analyze large datasets across multiple systems.
• Build scalable dashboards using BI tools such as Tableau, Power BI, or Looker.
• Ensure consistency and reliability across data reporting layers.
• Analyze order journeys, funnel drop-offs, and customer contact points to uncover root causes and improvement opportunities.
• De...