CX Advocate & Proactive Problem Solver (Hybrid Role)

Xero is seeking a Customer Experience Specialist in Auckland, New Zealand, who will serve as a brand ambassador and advisor, helping small business owners and accountants maximize the value of Xero. The role requires providing high-quality support and engaging with customers through various channels in a hybrid working model.

The successful candidate should possess a background in service-oriented roles, excellent communication skills, and a growth mindset. Proficiency in IT tools like Salesforce and Google Suite is advantageous.