Customer/learner insights analyst - digital learning

CX & Insights Specialist - Digital Learning CX & Insights Specialist - Digital Learning

Your Mission
As a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across Fourth Rev's Career Accelerator programmes, using data, insight, and strategic thinking.

Location: UK, Europe, South Africa
Start Date: August 2025
Reports to: Manager of Student Success
Position Level: Mid
Positions available: 1
Your Mission
As a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across Fourth Rev's Career Accelerator programmes, using data, insight, and strategic thinking.
This role is perfect for someone who thrives at the intersection of customer experience, digital education, and operational excellence. You will use data to identify what drives learner satisfaction, progression, and outcomes and then design and implement scalable improvements to o...