Customer Value Management Specialist (Enterprise Business)

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Responsibilities

• Execute customer lifecycle initiatives, including onboarding, engagement, and retention programs to enhance Customer Lifetime Value Plan.
• Schedule and execute upsell, cross-sell, and migration campaigns to drive ARPU/ARPA growth.
• Monitor campaign performance and lead process & system optimizations to improve conversion and revenue outcomes.
• Analyze customer data an...