Customer Treatment Lead

Job Description

At Yorkshire Building Society, we’re committed to putting our members at the heart of everything we do. Customer treatment including Consumer Duty, vulnerable customers and remediation is central to delivering good outcomes and building trust.

We’re looking for a Customer Treatment Lead to drive the delivery and embedding of our approach across the organisation. This is a hands-on, delivery-focused role where you’ll combine expertise, coordination and insight to ensure we meet regulatory expectations and consistently do the right thing for our customers.

About the role

You’ll act as a subject matter expert, making sure issues don’t just get identified but are progressed to resolution, with improvements embedded to deliver better customer outcomes.