Location
cardiff
Job Type
Full-time
Posted
June 17, 2026
Job Description
Role Overview
Customer Support Technician – a permanent role based in Cardiff, UK, reporting to the Customer Support Team Leader.
Responsibilities
- Respond to incoming queries promptly via email and phone.
- Act as the first contact for HR inquiries, ensuring accurate information before routing.
- Engage new customers, guiding them through their SafeHR journey during onboarding calls.
- Serve as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback.
- Collaborate with the team, sharing insights and knowledge to continuously improve software and processes.
Requirements
- Outstanding communication skills – confidently engage customers via phone and email.
- Attention to detail – ensure accuracy in every interaction.
- Strong multitasking ability – manage multiple queries and follow‑ups.
- Problem‑solving skills – ...