Job Description
Hiring: Customer Support Team Leader
Location: Kohat Enclave, Pitampura, Delhi
Company: Dr. Veda Private Limited
Salary Range - 25,000/- to 34,000/-
Experience: 2-4 Years
Employment Type: Full-Time
Immediate Joiners Preferred
Dr. Veda is looking for an experienced and customer-focused Customer Support Team Leader to lead our support operations and deliver an exceptional customer experience.
Key Responsibilities
Lead and mentor the customer support team.
Handle customer escalations and ensure timely resolution.
Monitor team KPIs such as CSAT, TAT, and resolution rates.
Improve support processes and customer satisfaction.
Coordinate with internal teams to ensure seamless issue resolution.
Train and onboard new team members.
Requirements ...