Customer Support Team Lead — Drive Service Excellence

Tourism Holdings Limited in Auckland is seeking a Customer Support Team Leader to guide a 7-day on-site support operation. You’ll lead the Customer Support team, escalate complex guest issues, coach staff, and drive improvements to service quality and guest outcomes.

The role focuses on performance management, collaboration with branches and service providers, and ensuring safety and compliance across shifts. This is a full-time, on-site leadership position in Auckland.