Job Description
JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
PRINCIPAL RESPONSIBILITIES:
Works with sales representatives on pricing, scheduling and transportation issues.
Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
Recommends approaches and services to provide customers with exceptional service.
Determines work procedures, prepares work schedules, and expedites workflow.
Studies and standardizes procedures to improve efficiency.
Interfaces with customers and operations to make sure projects are completed as req...
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