CUSTOMER SUPPORT SPECIALIST (Sallent)

Fast-growing fitness technology company that owns B2C apps to log workouts, track progress, design routines and maintain a social fitness community.

Customer Support Specialist (Hybrid – Barcelona)

Join our growing team as the frontline voice for our users, resolving issues quickly and ensuring every interaction leaves a positive impression. You will handle support tickets, collaborate with product and engineering teams, and help shape how we support millions of users worldwide.

Responsibilities

• Answer and resolve support tickets using Zendesk.
• Escalate complex tickets to senior support or dev and product teams when needed.
• Troubleshoot user issues across the apps.
• Reproduce and document bugs to help the team squash them faster.
• Use tools such as Zendesk, Notion, and Trello to manage the support workflow.
• Contribute ideas to improve support processes and the overall user experience.
• Grow yo...