Location
pune
Job Type
Full-time
Posted
June 14, 2026
Job Description
Company: Furr Crew
Location: Pune
Employment Type: Full-Time
Company Description:
Furr Crew is focused on building a seamless, reliable, and customer-centric experience for pet parents. We aim to simplify pet care services through technology and strong operational support.
Role Purpose:
The Customer Support Specialist will be responsible for managing escalated customer interactions, ensuring timely resolution of complex issues, and contributing to the continuous improvement of customer support processes. The role requires a proactive approach, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
Handle escalated queries via chat, email, and calls Resolve issues related to bookings, payments, services, and accounts Coordinate with Tech, Operations, and Vendors for quick resolution Develop and maintain SOPs, FAQs, and response templates Identify ...