Customer Support Specialist

About Us:
Ascertra operates under the umbrella of the Vela Software Group, a division of Constellation Software Inc. - a world leader in acquiring, managing, and growing software companies that are essential to their industries.
Ascertra’s product portfolio includes leading solutions such as Proarc, Coreworx, and Mpower, each addressing critical challenges and risks related to managing information and resources across complex capital projects and asset operations.
Ascertra customers use our software to manage the volumes of information and processes that go along with the planning, engineering, construction, and operation of complex capital projects, such as offshore oil rigs, refineries, offshore wind farms, and power generation plants - and that makes us proud.
**Role Overview**: The Customer Support Specialist is involved with proactively and reactively handling support tickets and dialogue with customers in their use of Ascertra products. This role is critical to ensuri...