Customer Support Specialist - Mandarin/Cantonese

Industries : Social Media, Fintech Payment, Mobile and App Technology, Travel App.

• Manage and support Mandarin-speaking customers to ensure a positive experience
• Build strong relationships with customers and understand their needs
• Assist customers with onboarding, product usage, and general inquiries
• Resolve customer issues and complaints in a timely and professional manner
• Work closely with internal teams (Sales, Support, Operations) to improve customer satisfaction
• Monitor customer feedback and help improve services and processes
• Ensure customer retention and long-term success

Requirements

• Fluent in Mandarin (spoken and written); English proficiency is a plus
• Strong communication and interpersonal skills
• Customer-focused mindset with problem-solving abilities
• Ability to handle multiple tasks and work in a fast-paced environment <...