Location
hermosillo
Job Type
Full-time
Posted
July 05, 2026
Job Description
Intugo, in partnership with a foreign company specializing in community development financial services, is seeking a Customer Service Tier 1 (Part-Time) representative to provide high-quality customer support through multiple communication channels. The company focuses on helping small business owners gain access to financial resources and emphasizes professionalism, customer satisfaction, and operational efficiency.
Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, and chat.
Respond professionally and empathetically to customer inquiries, complaints, and requests.
Meet service level agreements (SLAs) and response time expectations.
Accurately document customer interactions in CRM or Loan Origination Systems (LOS).
Escalate complex issues to the appropriate department.
Maintain up-to-date knowledge of company products, services, and policies.
Meet performance metrics including First R...
Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, and chat.
Respond professionally and empathetically to customer inquiries, complaints, and requests.
Meet service level agreements (SLAs) and response time expectations.
Accurately document customer interactions in CRM or Loan Origination Systems (LOS).
Escalate complex issues to the appropriate department.
Maintain up-to-date knowledge of company products, services, and policies.
Meet performance metrics including First R...