Customer Support Specialist - German Bilingual

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in providing customer support across phone, email, and live chat, assisting with inquiries related to switching processes, invoices, and meter readings. You will ensure timely, solution‑oriented responses while maintaining service quality and working closely with internal teams to resolve complex customer cases.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don’t meet every requirement but believe you’d excel in this role, we’d l...