Location
toronto
Job Type
Full-time
Posted
June 08, 2026
Job Description
Enhance client experiences at CapIntel as a Bilingual Customer Support Specialist. This role demands proficiency in French and English to effectively assist customers on our wealth management platform.
You will be pivotal in providing front-line support to financial advisors seeking clarity on their investment tools. Your tasks will include resolving inquiries, escalating challenges, and contributing to content development for our help center, ensuring customers are well-supported in both languages. Staying updated through product training will be essential to your success.
Key Responsibilities:
• Address customer inquiries promptly through Zendesk
• Escalate customer issues needing advanced support
• Participate in ongoing training and product knowledge sessions
• Record feedback and solutions in Jira accurately
• Help create educational content for bilingual users
Requirements:
• Bilingual in French and Englis...
You will be pivotal in providing front-line support to financial advisors seeking clarity on their investment tools. Your tasks will include resolving inquiries, escalating challenges, and contributing to content development for our help center, ensuring customers are well-supported in both languages. Staying updated through product training will be essential to your success.
Key Responsibilities:
• Address customer inquiries promptly through Zendesk
• Escalate customer issues needing advanced support
• Participate in ongoing training and product knowledge sessions
• Record feedback and solutions in Jira accurately
• Help create educational content for bilingual users
Requirements:
• Bilingual in French and Englis...
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