Customer Support Specialist at Tourism Holdings Limited

Customer Support Specialist

Location: Auckland City, New Zealand. Type: Full time, on site, fixed term (seasonal contract until April 2027).

Overview

As a Customer Support Specialist at Tourism Holdings Limited (thl), you will provide real‑time operational support to guests on hire, ensuring their safety, satisfaction, and confidence throughout their journey.

Responsibilities

• Respond to calls, messages and written communication to deliver real‑time assistance to guests on hire.
• Investigate vehicle and service issues, and guide guests through troubleshooting and solutions.
• Manage customer cases end‑to‑end, ensuring accurate documentation and timely follow‑up.
• Coordinate with branches, contractors and suppliers to deliver outcomes.
• Handle customer complaints with empathy and ownership.
• Support insurance claim processing and maintain system records.

Qualifications

• E...