Customer Support Services Analyst

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.


The Customer Support Services Analyst provides remote technical support by conducting initial assessment, triage, troubleshooting and resolution of basic issues with network, intranet, internet, telephony, software and hardware components for the St. Luke's user community 24/7/365.

JOB DUTIES AND RESPONSIBILITIES:
+ Performs remote diagnostic and troubleshooting on SLUHN devices
+ Applies technical skills to identify and resolve service inquiries received from user commun...