Customer Support Representative (UK/US Shift - Remote)

IBMC is proudly assisting a fast-growing, international logistics and e-commerce supply chain platform. Our client specializes in managing critical global dispatches, cross-border shipping, and real-time order fulfillments for high-profile business clients across the United Kingdom and the United States. We pride ourselves on operational excellence, speed, and precision. To support our expanding global customer service pod, we are looking for dedicated professionals who thrive in fast-paced environments.

We are seeking a highly reliable, calm, and sharp Customer Support Representative to join our global operations team on a 100% Remote, Full-Time basis from Indonesia. In this role, you will not be taking phone calls, instead, you will own the front-line written communication (Email, Live Chat, Slack, and Helpdesk Tickets) covering time-critical UK/US business hours and tight dispatch cutoffs. The ideal candidate is a composed,...