Customer Support Representative PSI Markham

Join Pacific Smoke International as a Customer Support Representative in Markham, where you'll play a key role in customer engagements and account management. This role emphasizes support for the Autoship program and sales team collaboration.

In this role, you will be the main contact for customers, assisting them with account inquiries and guiding them through the Autoship program's onboarding process. With a focus on customer satisfaction, you'll ensure seamless support while contributing to sales operations by providing timely assistance to the field team.

Key Responsibilities: • Act as the first point of contact for customer queries • Assist in account setups and resolve issues • Enroll customers in the Autoship program • Provide support to sales representatives in the field • Update sales resources regularly

Requirements: • Experience in customer or sales support roles • Strong communication and problem-solving skills • Proficient in CRM tools • Excellen...