Customer Support Representative (Non-voice, pet tech company)

About the role

The Tomofun Customer Support team cares deeply, genuinely, and passionately about customer needs, striving to provide a world‑class support experience that makes our customer‑centric company successful.

In this role, you will bring a helpful and professional attitude, exhibiting diplomacy, tact, and poise under pressure, as well as a strong sense of curiosity to solve problems. You thrive in an autonomous, fast‑paced environment with minimal oversight and enjoy immersing yourself in the culture of Tomofun, the pet tech industry, and the rapidly expanding information technology age.

Note: This role starts with a 6‑month probationary contract designed for your success. During this period, you’ll receive hands‑on onboarding, coaching, and clear expectations to help you hit your stride. Upon a successful performance review at the 6‑month mark, you will transition to a permanent team member with access to our full suite of benefits.

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