Customer Support Representative

Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.

Key Responsibilities

:
- Deliver clear, fluent, and professional communication with strong active listenin

gand cultural awareness

.
- Provide first-level support for product inquiries, warranty questions, and basi

cHVAC-related issues (training provided)

.
- Accurately log cases in CRM tool while multitasking during live calls

.
- De-escalate challenging situations and ensure a positive customer experience

.
- Prioritize and manage high-volume inquiries with strong organization and tim

e...