Customer Support Representative I

It's fun to work in a company where people truly believe in what they are doing!

The Customer Support Representative at Neogen plays a pivotal role in delivering exceptional service to our customers by responding to inquiries, troubleshooting issues, and ensuring smooth order processing. This position is designed as a career pathway, with clear progression from Level I to Level III. It provides an opportunity for individuals to develop and enhance their customer service skills, become proficient in Neogen products and services, and take on increasing responsibility and specialized tasks as they grow within the customer service organization.

ESSENTIAL FUNCTIONS:

Serve as the first point of contact for customer inquiries via phone, email, and chat.

Answer basic customer questions, including order status, sample submission, and results inquiries.

Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal s...