Customer Support Professional (Engineer) - Csc Mx (Guadalajara)

Responsibilities

The Customer Support Professional will serve as primary contact for key customer accounts and will be responsible for ensuring on-time order fulfillment, successful execution of project goals, including but not limited to the project scope, technical reviews, and financials per approved contract terms and customer deliverables.

• Escalation for product related questions
• COMPAS Go training and training support.
• Provide product design changes and/or recommendations that will improve and simplify the order entry process.
• Ability to utilize and advise location of websites, on-line tools, catalogs, and literature.
• Work with Product Management and Application engineering team to provide solutions L1 support.
• Use logical reasoning to provide creative solutions for our customer's problems.
• Identifies problems as they occur and takes appropriate steps by creating Jira tickets to solve or refer them t...