Customer Support (Optronics/Electronics)

Job Title : Engineer - Customer Support (Optronics/Electronics) Location : New Delhi, India Position Type: Full-Time Job Summary: Tonbo Imaging Pvt Ltd is seeking a Service Engineer to join our After Sales Customer Support Cell in New Delhi. The role involves interacting with the customers in the northern part of India and resolving the issues related to the products being used by them. Job Responsibilities 1. Customer Interaction and Support ● Maintain a constant liaison with the customers to understand the problems/issues being faced by them. ● Collaborate with the Customer Support team at Bangalore for the necessary assistance to expedite resolution of the problems related to the products. 2. Product Evaluation and Analysis: Conduct diagnosis of the problems/defects reported by the customer(s) through troubleshooting to find out the cause of failure and provide a time-bound solution. 3. Repair and Refurbishment: Carry out repairs related to PCB defects, battery, adapters & chargers,...