Customer Support Officer - PIB

New Zealand Police is working with the community to make New Zealanders safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day, operating by land, sea and air, and manage over 860,000 emergency calls a year. We are always actively preventing crime and crashes.

About the role

As a Customer Support Officer at the Police Infringement Bureau (PIB), you will provide high‑quality assistance and support to customers by addressing enquiries, resolving issues, and ensuring a positive experience through effective communication and professional decision‑making. You will contribute to the technical performance and development of the customer support teams, ensuring a positive customer experience through effective communication and support.

Key Accountabilities

• Customer Service: Respond to and resolve customer phone and email enquiries on a wide range of infringement queries, providing timely, accurate, and consi...