Location
Brisbane City
Job Type
Full time
Posted
June 23, 2026
Job Description
Job description
Troocoo are partnering with a well established Queensland based organisation that prides themselves on making a positive difference within our community. Our client has seen significant success due to their customer first approach and ability to deliver industry leading results.
Description
- Providing high quality service across phone and digital channels
- Managing high volume calls with empathy and professionalism
- Assisting customers with policy, premium and claims‑related enquiries
- Accurately recording and processing information
- Working with internal teams to deliver seamless customer experiences
- Identifying opportunities to improve processes and workflows
Profile
- Previous experience in customer service (insurance or call centre experience highly regarded)
- Strong communicat...