Customer Support Manager

Job Type: Full Time
Department: Customer Success
Location: Safpro HQ, Gloucester (in-person)

Salary & Benefits

£36,000.00-£40,000.00 per year

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• On-site parking

Job Purpose

The Customer Support Manager is responsible for leading the Customer Support Team and managing the day-to-day operation of Safpro's customer support helpdesk. This is a hands-on role, combining team leadership with active involvement in customer support activities. The successful candidate will act as the senior point of contact within the department, supporting customers, resolving escalated issues, assisting the team during busy periods, and ensuring enquiries, orders, and service requests are handled efficiently.

The role is accountable for customer satisfaction, service performance, team development, and continuous improve...