Location
Dublin
Job Type
FULL_TIME
Posted
June 01, 2026
Job Description
Introduction
Job Description
Lead and develop a team of Customer Operations and Support professionals, ensuring high performance, accountability, and customer focus. Act as a primary escalation point for customer issues, leading incident calls and supporting...
Job Title:
Customer Support Manager
Overview:
We are seeking an experienced Customer Support Manager to support and help deliver the transformation of our Customer Support function into a modern Customer Experience (CX)-led organisation across EMEA and North America.
This role will be hands-on, people-focused, and customer-facing, working closely with senior leadership to improve service quality, customer satisfaction, and operational efficiency. The role will play a key part in driving adoption of AI and automation within Customer Operations and improving day-to-day execution across incidents, backlog, and customer engagement.
Job Description
Responsibilities:
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