Customer Support Manager at Staples

Elevate customer experiences as the Customer Support Manager at Staples Canada. Lead ServiceOntario operations, manage escalations, and ensure exceptional service delivery at our retail locations.
In this key management role, you will oversee ServiceOntario processes, guiding your team to provide precise, efficient support. Your leadership will drive compliance and elevate service standards while maintaining a focus on customer satisfaction. Skilled in resolving escalated issues, you will be pivotal in creating a culture of improvement and accountability within your team.
Key Responsibilities:
• Lead ServiceOntario Centre operations for customer transactions
• Resolve customer complaints, returns, and escalations
• Interpret guidelines and coaching materials for the team
• Develop succession plans for associates' growth
• Foster a continuous learning environment through training
Requirements:
• 3-5 years of customer service experience in retail
• 1-2 years...