Customer Support Manager - AgTech / Tecnología Agrícola

Responsibilities

Build and lead the LATAM support team

• Hire your team: Hire, onboard, and develop Halter's first Support Specialists in South America, in line with growth plans.
• Drive performance: Set clear expectations and drive performance through team routines, coaching, and accountability.
• Set the culture: Build a high-performance culture from day one – one that reflects Halter's standards and serves the region well.

Stay close to customers and the field teams

• Get on ranch: Spend time on ranch with producers to deeply understand their workflows, challenges, and how Support can lift the end-to-end experience.
• Partner with the field team: Spend time with the field team to understand their customers' experiences with support, and use those insights to keep improving.
• Step in when it counts: Step in on complex or...