Job Description
Customer Support Insights & Benchmarking Lead
Description -
The CS Insights & Benchmarking Lead is the enterprise owner of benchmarking intelligence and end‑to‑end (E2E) performance target‑setting activities across HP Customer Support.
This role defines and leads CS benchmarking intelligence and E2E performance target‑setting at an enterprise level. It establishes how CS measures success, compares performance internally and externally, and sets clear, outcome‑driven expectations across global operations.
By translating complex internal and market data into executive‑ready insights, the role directly informs strategy, transformation priorities, and investment decisions, enabling sustained performance excellence across CS.
Job specifics / responsibilities
Benchmarking intelligence leadership
- Define and lead CS benchmarking intelligence governance, including scope, prioritization, and operating caden...
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