Customer support (Guadalajara)

About the Role

As a Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross‑functional teams, and developing valuable, transferable skills within the Saa S industry.

What You'll Do

• Respond to and resolve customer inquiries of varying complexity within established SLAs.
• Deliver a positive, customer‑centric approach to issue resolution.
• Manage and document customer cases, updates, and tasks in our ticketing system.
• Review and process customer forms and documentation.
• Serve as a Subject Matter Expert (SME) for designated products and support processes.
• Collaborate with Product, Customer Success, Account Management, and other internal te...