Customer Support French and German

Approach People Recruitment · Frankfurt, Hessen, Germany

Location

Frankfurt

Job Type

Full-time

Posted

June 22, 2026

Job Description

Our client is an international company delivering premium support for their customers across Europe. To enhance our multilingual Customer Support team in Frankfurt, we are looking for a dedicated, empathetic person who is fluent in French, German, and English to help their customers get the best possible experience.
Your Responsibilities
Respond to customer inquiries via phone, email, and live chat in French, German, and English.
Troubleshoot issues, escalate when necessary, and ensure high satisfaction and timely resolution.
Maintain accurate records of interactions and follow up on open cases.
Collaborate with product, engineering, and operations teams to provide customer insights and improve processes.
Meet KPIs: response times, resolution rates, customer satisfaction (CSAT), and other quality metrics.
Occasionally support onboarding, FAQ updates, and localized content for French- and German-s...
        

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