Customer Support Executive

We are looking for a friendly and solution-oriented Customer Support Executive to assist customers with queries, issues, and feedback in a remote setup.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues, escalating complex cases when necessary
• Maintain accurate records of customer interactions and complaints in the CRM
• Provide product/service information and guide customers through processes
• Follow up with customers to ensure their issues are resolved satisfactorily
• Identify recurring issues and share feedback with relevant teams for improvement
• Meet daily/weekly targets for response time, resolution time, and customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Requirements...