Customer Support Engineer - Netgear

Job Responsibilities: - Engage in direct communication with NETGEAR customers via phone, chat, and email.
- The agent will assist customers with home mesh-wireless-network initial setup and configurations.
- The agent will assist customers with home extender and powerline adapter initial setup and configurations.
- The agent will assist customers with home extended or advanced home networking configurations.
- The agent will confirm product expected behavior and troubleshoot as needed.
- Actively promote the use of NETGEAR mobile apps.
- Accurately log customer cases and product issues.
- Sell “support contracts”.
- Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues. Desired Skills: - Comprehensive understanding of typical home network deployments is required.
- The candidate must be able to identify a diversity of networking home devices’ specific functions, configurations, and interacti...