Customer Support Coordinator

Cape Town or Johannesburg-Based | Scale-Up | Full-time Role | Operations Machine | Hiring Manager: Busisiwe Mashele

Jem is hiring a Customer Support Coordinator to own the day-to-day customer experience.

Jem is a fast-growing HR tech scale-up building payroll, HR and benefits tools for frontline teams. We currently support just under 200,000 frontline employees across South Africa.

You’ll sit between our customers, operations and product teams, making sure every interaction with Jem is fast, clear and genuinely helpful. This is a great entry point into startup life with real room to grow into operations, marketing or product.

Your Mission

• Be the first point of contact for our customers and resolve their questions across phone, email and chat.
• Keep response and resolution times tight while the customer base scales.
• Feed what you learn from customers back into product and operations so the experience keeps i...