Customer Support Associate

Job Description Summary

Do you have excellent written and verbal communication skills and are looking to develop your career in a growing biotech company? If you have excellent organizational and multitasking skills, then this role may be for you!

The Customer Service Associate will work as part of the team that is responsible to provide exceptional service to our customers who place orders and inquiries through multiple channels and technical platforms. Provide answers, resolution, and escalation of customer requests within the department, or triage to other STEMCELL departments. Other tasks will be performed as needed.

Please note that this is an on-site, fixed term 12-month contract.

Job Description

Core Duties and Responsibilities

Manage end to end order management, from entry, backorder management, order scheduling and accurate invoicing

Ensure customers receive the correct pr...