Customer Support Assistant

Location: Al Wasl Road Jumeirah 1 Dubai UAE

Job Overview:

The Customer Support Assistant will support the Behavioral & Lifestyle Team by providing exceptional

customer service managing patient requests and ensuring the seamless implementation of lifestyle

programs. This role involves managing patient interactions through the application portal assisting with

device connectivity booking sessions between patients and the lifestyle team and facilitating

communication between patients and the team.

Duties and Responsibilities:

1. Patient Request Management

Monitor the patient application chat to manage and respond to incoming patient requests in a

timely and professional manner.

Triage requests including but not limited to:

1. Prescription renewals

2. Medication refills

3. IT issues

4...