Customer Support Analyst (SQL)

Overview

MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling.

They're now looking for a Customer Support Analyst with exposure to SQL to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.

Responsibilities

• Acting as the first point of contact for client queries and incidents
• Logging, prioritising and resolving support tickets in line with SLAs
• Troubleshooting issues and working closely with internal teams to find solutions
• Communicating clearly with clients via email, phone and video
• Supporting onboarding, training session...